Refund & Return Policy

Effective Date:

2025/08/11
Thank you for shopping with Momba Promotions LLC. We want you to be fully satisfied
with your purchase. This Refund & Return Policy explains how we handle returns,
exchanges, and refunds for items purchased through carmenthemomba.com.

Returns
 You may request a return within 30 days of receiving your order.
 Items must be unused, in their original packaging, and in the same condition as
received.
 Certain items such as digital downloads, personalized products, and final sale items
cannot be returned.

Exchanges
 We only replace items if they are defective or damaged.
 If you need to exchange a product for the same item, please contact us at the email listed
below.

Refunds
 Once your return is received and inspected, we will send you an email notification.
 Approved refunds will be processed to your original method of payment within 5–10
business days.
 Shipping costs are non-refundable unless the return is due to our error.

Return Shipping
 Customers are responsible for paying return shipping costs, unless the item was
defective, damaged, or incorrect.
 We recommend using a trackable shipping service, as we cannot guarantee receipt of
returned items without tracking.

Contact Us
 If you have any questions regarding returns or refunds, please contact us:
 Momba Promotions LLC
 carmenthemomba@gmail.com